Privacy Policy

At Cognichai, we are committed to protecting your privacy and ensuring your personal data is handled securely and transparently. This policy applies to users in Switzerland, the European Union (EU), and Dubai.

1. Data We Collect

We collect and process the following personal data:

  • Contact Information: Name, email address, phone number, and shipping address.

  • Payment Information: Details needed to process payments (e.g., credit card details).

  • Website Usage Data: IP address, browsing behavior, and device information.

  • Order Information: Products purchased, order history, and preferences.

2. How We Use Your Data

We use your personal data to:

  • Process and deliver your orders.

  • Manage your account and provide customer support.

  • Send marketing updates (where consented).

  • Improve our website and services.

  • Comply with legal obligations.

3. Legal Basis for Processing (EU Only)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

  • Contractual Necessity: To fulfill your orders and provide services.

  • Consent: For marketing communications (if explicitly agreed).

  • Legal Obligations: To comply with tax, customs, or other legal requirements.

  • Legitimate Interests: To improve our services and ensure website security.

4. Data Sharing

We do not sell or share your personal data with third parties except for:

  • Service Providers: Companies that help process payments, deliver products, and manage our website.

  • Legal Authorities: When required by law (e.g., customs duties, audits).

5. International Data Transfers

For customers in the EU, your data may be transferred to Switzerland or Dubai, which are outside the European Economic Area (EEA). We ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) are in place to protect your data.

6. Your Rights

Switzerland (under the Swiss Federal Act on Data Protection – FADP):

  • Access your personal data.

  • Request corrections or deletion.

  • Withdraw consent for marketing communications.

EU (under GDPR):

  • Access, correct, or delete your personal data.

  • Restrict or object to data processing.

  • Data portability.

  • File a complaint with your local Data Protection Authority (DPA).

Dubai (under Dubai Data Protection Law No. 5 of 2020):

  • Access, correct, or delete your personal data.

  • Request information on how your data is processed.

To exercise your rights, please contact us at: [info@cognichai.com].

7. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

8. Security

We use industry-standard security measures, including encryption and secure servers, to protect your data.

9. Cookies

Our website uses cookies to enhance user experience, analyze traffic, and enable essential site functions. You can manage your cookie preferences via your browser settings.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: