Privacy Policy

At Cognichai we are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This policy applies to users in Switzerland, the European Union (EU), and Dubai.

  1. Data We Collect

We collect and process the following personal data:

  • Contact Information: Name, email address, phone number, and shipping address.
  • Payment Information: Details needed to process payments (e.g., credit card details).
  • Website Usage Data: IP address, browsing behavior, and device information.
  • Order Information: Products purchased, order history, and preferences.
  1. How We Use Your Data

We use your personal data to:

  • Process and deliver your orders.
  • Manage your account and provide customer support.
  • Send marketing updates
  • Improve our website and services.
  • Comply with legal obligations.
  1. Legal Basis for Processing (EU Only)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill your orders and provide services.
  • Consent: For marketing communications (if explicitly agreed).
  • Legal Obligations: To comply with tax, customs, or other legal requirements.
  • Legitimate Interests: To improve our services and ensure the security of our website.
  1. Data Sharing

We do not sell or share your personal data with third parties except for:

  • Service Providers: Companies that help us process payments, deliver products, and manage our website.
  • Legal Authorities: When required by law (e.g., customs duties, audits).
  1. International Data Transfers

For customers in the EU, your data may be transferred to Switzerland or Dubai, which are considered outside the European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses (SCCs).

  1. Your Rights

Switzerland

Under the Swiss Federal Act on Data Protection (FADP), you have the right to:

  • Access your personal data.
  • Request corrections or deletion of your data.
  • Withdraw consent for marketing communications.

EU

Under the GDPR, you have the right to:

  • Access, correct, or delete your personal data.
  • Restrict or object to data processing.
  • Data portability.
  • File a complaint with your local Data Protection Authority (DPA).

Dubai

Under Dubai Data Protection Law No. 5 of 2020, you have the right to:

  • Access, correct, or delete your personal data.
  • Request information on how your data is processed.

To exercise your rights, contact us at [email address].

  1. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

  1. Security

We use industry-standard security measures, including encryption and secure servers, to protect your data.

  1. Cookies

Our website uses cookies to enhance user experience, analyze traffic, and enable essential site functions. You can manage cookie preferences in your browser settings.

  1. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

 

This Privacy Policy may be updated periodically. The latest version will always be available on our website.